We want your experience with So Over It Luxury Consignment to be smooth and satisfying, no matter how you shop with us. Please review the return policy carefully, as return eligibility varies depending on how your purchase was made.

Return Eligibility by Purchase Channel

1.     Online Store Orders

Orders placed through our online store (where items are listed with photos and product details) follow the standard return policy outlined below. Select items may be eligible for store credit or exchange.

2.     In-Store Purchases

All purchases made in-store are FINAL SALE and are not eligible for
return, exchange, or store credit.

3.     Instagram Direct Sales (via DMs, Shared Photos, or Private Links)

Items purchased through Instagram via direct messages, shared product photos, or private links to items not listed on our online store are FINAL SALE and are not eligible for return.

4.     Instagram Sales Linked to Online Store Listings

If you received a link via Instagram that leads to a product listed in our
online store, your order is considered an Online Store Order, and the standard return policy applies.

Standard Return Policy (Applies to Eligible Online Store Orders)

Regular price pre-loved clothing and footwear are eligible for store credit or exchange. All other pre-loved items are FINAL SALE, including:

·      Swimwear

·      Sale items

·      Handbags

·      Accessories

·      Items purchased through finance platforms

·      Items received after 14 days of the original shipment date

 Return Window

Online returns must be initiated within 14 days of the original shipment date.

Returns can be made in-store or shipped back to So Over It Luxury Consignment at
the following address:

394 Academy Road #101, Winnipeg, Manitoba R3N 0B8, Canada

Return Request Required Before Shipping

To ensure a smooth return process, all customers must submit a return request before sending any item(s) back.

Kindly fill out the form below before shipping your return.

Return Conditions

Before making a purchase, please carefully inspect each item and thoroughly review the product description to ensure you are satisfied with the item’s condition.

·      All shipped returns must be received by So Over It Luxury Consignment within 30 days of the original shipment date.

·      All return shipping costs are the responsibility of the customer.

·      Any duties or customs fees incurred will be deducted from the refund amount.

·      So Over It Luxury Consignment is not responsible for lost, damaged, or stolen packages during the return shipping process.

Please remember that shipping delays can be anticipated during busier seasons. So Over it Luxury Consignment is not responsible for lost or stolen packages, customs fees, or shipping delays due to outside circumstances.

Canada 

$25 CAD
Estimated arrival 5-10 business days.WINNIPEG ONLY: Free in-store pickup (choose this option at checkout).

International

$55 CAD
Estimated arrival 10-15 business days.

Please allow 2 business days for item processing and shipping, once shipment is sent you will receive an email with shipping details.

For expedited shipping or other shipping inquiries, please contact info@sooveritshop.com.